FAQS

## Frequently Asked Questions

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### 🔹 What currency are the prices I see on the site?

All prices are displayed in your local currency but may be charged in USD depending on your location or payment method.

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### 🔹 I just placed an order. When will it ship?

Please allow 24–48 hours for processing. Average shipping time is 7–10 business days (excluding holidays).  
Tracking numbers are usually updated within 3–5 business days after your order has been shipped.  
If you haven’t received a tracking number after 5 business days, please email us at **info@alinavogt.com**.

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### 🔹 I am not in love with my order. Can I return it? What if there is an issue?

We offer a **100% money-back guarantee** for defective or damaged products.  
You have 30 days to return the item for a full refund.  
You must cover the return shipping costs. Once we receive the item, we’ll process the refund for your original purchase amount.

**Important:**  
If your package is still in transit, please wait for it to arrive before requesting a return.

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### 🔹 Can I cancel my order?

Yes! You can cancel your order **without penalty** if it hasn’t been shipped yet.  
If the item has already been sent, please wait for delivery and use our return process for a refund.

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### 🔹 I entered an incorrect address. What should I do?

If you entered the wrong address, please reply to your order confirmation email and let us know ASAP.  
We can update the address within **24 hours** of placing the order.

**Note:**  
No refunds will be given for incorrect addresses reported after 24 hours.

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### 🔹 How long does shipping take?

Shipping times vary as we ship from different fulfillment centers worldwide.  
The average shipping time is **7–10 business days**, but this may vary depending on your location.  
Delivery may take longer if your order ships from outside the U.S.

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### 🔹 I have a question that wasn’t answered. Can you help?

Absolutely! Please email us at **info@alinavogt.com**.  
To help us respond faster, include your order number and explain your issue clearly.